Quality Assurance Seminar & Continuous Quality Improvement Sharing Session: Sharing Experiences In Responding To The Pandemic
Click here back to New Life E-Newsletter June 2023
New Life has been dedicated to pursuing excellence in various service areas and providing high-quality services to its users. To improve the level of professional service and expand its development areas, the organisation held the "Quality Assurance Seminar & Continuous Quality Improvement Sharing Session'' on 17 Jun, which offered a platform to New Life’s service units to share the results of their two-year continuous quality improvement plan from 2021 to 2023. New Life was also honoured to have our long-term partners, including HACTL and Hong Kong Disneyland Management Limited, to share their business operation experiences and latest innovative initiatives. Their thoughts and insights inspired our staff and allowed us to enhance our services.
Themed "Innovate for the New Normal: Combining Physical and Online Services”, representatives from HACTL shared experiences in organising the company’s annual "Safety Week" amid COVID-19, while guests from Hong Kong Disneyland Management Limited shared their team's operational response and strategies against the epidemic. Speakers at the event included: Mr. Benny SIU, Hactl’s Head of Safety, Sustainability and Quality Assurance, Ms. Josephine TANG, Director Strategic S&P and Supply Chain at Hong Kong Disneyland Management Limited, Ms. Carmen WONG, Business Director of Bingo Communications, Mr. Charlie FUNG, Supply Chain Solutions and Operations Manager of Hong Kong International Theme Parks Limited, and Ms. Annie LOO, Category Sourcing Manager of Hong Kong International Theme Parks Limited.
Ms. WOO Yuen Ling, Chairperson of New Life’s Quality Assurance and Continuous Quality Improvement Subcommittee, gave a speech at the event and presented a wooden fluid painting made by trainees at New Life's Tin King Sheltered Workshop to the guests as a souvenir.
In response to the COVID-19 epidemic, various industries have gained valuable experience in adapting to the situation. At the seminar, Mr. Benny SIU, Hactl’s Head of Safety, Sustainability and Quality Assurance, shared the company’s experience of holding a five-day "Safety Week" activity for its employees in 2020 during the epidemic using a hybrid approach (online-to-offline).
Mr. SIU said that the use of technology and the technical support provided to the staff raised their engagement level. Ms. Carmen WONG, Business Director of Bingo Communications, who was in charge of the planning and execution of "Safety Week", added that the organization's culture of collaborativeness and innovative mindset could help turn imaginations into actionable details. They encouraged everyone to join hands to address the challenges with collaborative efforts.
Mr. Benny SIU, Hactl’s Head of Safety, Sustainability and Quality Assurance and Ms. Carmen WONG, Business Director of Bingo Communications shared insights on organising the "Safety Week" for HACTL’s staff amid the epidemic.
Ms. Josephine TANG, Director Strategic S&P and Supply Chain at Hong Kong Disneyland Management Limited, also emphasised the importance of teamwork during COVID-19. In addition to responding quickly to changes in the situation, her team also made strategic collaboration in operations and identified the subsequent opportunities by making the best use of existing resources. She said this had enhanced the team's mutual understanding and rapport.
Ms. Josephine TANG, Director Strategic S&P and Supply Chain at Hong Kong Disneyland Management Limited, emphasised the importance of teamwork during COVID-19.
Theme sharings and booth activities
In addition to the above, New Life’s service units shared the results of their two-year continuous quality improvement plan from 2021 to 2023 through their theme sharings and booth activities.
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Residential Services (Halfway Houses, Hostels for the Mentally Handicapped, Self-financed and Subvented Supported Hostels) - "Streaming.New Life" Information Promotion Program |
- Use of electronic bulletin screens and cloud technology to efficiently deliver the latest information to service users, enhancing communication and information dissemination effectiveness. The content includes holistic well-being hints, activity promotion, community resources, and everyday trivia, which promotes personal awareness and community connections to improve their quality of life.
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Autistic Patients Services (iSPA, EDB, VReach) - Technology Applications |
- The use of virtual reality technology in training enhances the social skills of our Autistic patients as well as their capability in the workplace. Through the VR simulation, their employers and colleagues can also better understand the training the patients have gone through.
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Vocational Rehabilitation Services - Technology-enabled Inclusion |
- New Life encourages its service users to leverage communication platforms such as Zoom and WhatsApp to stay connected with their carers and friends and to participate in remote/virtual reality rehabilitation training arranged by occupational therapists such as Zoom and WhatsApp. They are also encouraged to get familiar with medical and health-related applications such as LeaveHomeSafe,eHealth and HA GO. This allows them to be more attentive to their health condition, stay connected and enjoy the convenience and fun brought by technology.
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The Wellness Centre - Enhanced Support Pilot Scheme |
- The Wellness Centre launched this pilot scheme to provide enhanced support to members who are considered to be emotionally or mentally unstable. Further training will be provided to relevant staff and the scheme results will be closely monitored and evaluated.
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Long Stay Care Homes - A Nice Farewell |
- The service enhances the understanding of service users and their caretakers on life planning and end-of-life care. The service also strengthens staff support to provide end-of-life care to service users.
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Highlights At The Event
New Life’s staff illustrated the unit’s services and results to the guests.
Guests visited the New LIFEstyle, New Life’s mobile van for publicity service on mental wellness and experienced immersive mindfulness exercises.
Staff had a taste of vocational rehabilitation training using virtual reality technology.
Guests had a group photo with "Teng” the mascot of emotions using Augmented Reality technology and learnt how New LIFEstyle and relevant applications have been used to promote mental wellness to the public.
